Manage-IT:

Brilliant Technologies offers an innovative service for small to medium sized businesses called the Manage-IT solution.

This solution offers businesses unlimited technical support for a flat fixed rate that is usually less than what they are currently paying to internal staff or outsourced contractors.

Our Manage-IT Solution is truly innovative because it solves 2 major problems that small businesses face:

Problem: An ongoing struggle with cash flow issues resulting from unpredictable technology costs.

Solution: We solve this problem by offering unlimited technology services at a single rate each month. This ensures that a business knows what its technology costs will be for the entire year. We also provide full budgeting services based on past experience so that clients have realistic expectations of hardware costs throughout the year.

Problem: Small businesses usually do not have a qualified person on staff to handle technology administration, so that duty generally falls on management.

Solution: Manage-IT solves this problem by including technology management services such as asset, license and warranty tracking as well as by providing a trusted technology adviser, called the Manage-IT CIO, who meets monthly with the client to discuss strategic and infrastructural technology needs.

Why Choose Brilliant Technologies?

We have been business since 2001 and have grown steadily since our inception. Our company is known for being committed to doing our best on every project. This is reflected through established processes, friendly, helpful staff, and consistent delivery of prompt professional service.

Our team of technical professionals has a wide and varied background of IT management, support and growth. We work together and collaborate on issues with both peer and senior staff. This ensures that our clients receive proficient service with each engagement. Our commitment to service includes investments in continual, on-going education and certification.

State-of-the-art datacenter and network operations center provides our clients with access to enterprise technologies and services that are not readily available to small business.

Always-available infrastructure delivers 24x7 remote monitoring and management capabilities, providing greater reliability, security and peace of mind for our clients.

The Business Benefits of Manage-IT

Full-time support team
The Manage-IT solution provides all the benefits of a full-time support team including unlimited support services and incident resolution.

Eased burden on management
Management functions are assumed by your Manage-IT CIO, while implementation and support are distributed to our technical team. Users can place support requests instantly to our helpdesk, bypassing management. Management approval is unnecessary as flat-rate services make pre-approval optional.

Increased technology value
By providing you with a dedicated Manage-IT CIO we can help your organization achieve greater IT value through the adoption of efficient IT management processes and concepts, and by reducing unnecessary IT costs.

Consistent, budget-able costs
Our Manage-IT CIO will work with you to develop a realistic IT budget based on your current technology investment and your goals. Reliable warranties and unlimited technical support ensure unexpected costs are a thing of the past.

Reduced downtime/improved productivity
The Manage-IT solution includes the implementation/configuration of a reliable, self-healing infrastructure, as well as state-of-the-art monitoring and maintenance technologies that work concurrently to reduce downtime.

Better user experience
The Manage-IT solution leverages sophisticated management technologies, as well as a proven infrastructure blueprint that delivers a better user experience each time the user logs in.

Reduce IT burden on management enabling focus on core and strategic initiatives
The Manage-IT solution from Brilliant Technologies employs extensive IT management experience, and best practices based on ITIL/ITSM standards to deliver comprehensive, holistic IT management to your organization. This eliminates the burden on management that results from researching, procuring, deploying, managing and supporting information technology within your organization.

Reduce your exposure to risk through robust client security and management
Following an audit of your current environment,we will help you to implement security technology, policies and procedures that yield significant security improvements. Diligent update management ensures security is maintained.

Single point of accountability
Our Manage-IT CIO meets monthly with your organization’s manager in charge of IT and/or technology committee to assist with planning, assess goals, and act as a single point of accountability for all of your organization’s interactions with Brilliant Technologies. This helps ensure issues are resolved quickly and effectively without an unnecessary burden on management.

What's Included?

Manage - IT Standard

Proactive patching of hardware and operating systems
Monitoring of equipment to track downtime during business hours
Manage- IT CIO services

IT planning
Budgeting
Monthly strategy meetings with executive staff

Asset tracking
Software License Tracking
Specialized management software on every PC and server
Service within business hours (8am – 5pm; M-F)
All support billed hourly

Manage - IT Remote

All features of the Manage -IT Standard
Unlimited remote support via phone or remote control
Dedicated service desk (always someone available to answer your calls)
Max hold time 10 min
First response within 1 hour
All onsite work billed hourly at special discounted rate ($80/hr)

Manage - IT All

All features of the Manage - IT Remote
Unlimited onsite support
Reinstall/Move/Replace of up to 10% of equipment under management per month
Onsite within 1 business day for reactive support

Manage - IT 24x7

All features of the Manage - IT All
Remote service available 24hours a day, 7 days a week

Our competitive rates make us a 'brilliant' choice for all of your consulting needs.

Please contact us to see how we can help you!

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Manage-IT:

Why Choose Brilliant Technologies?

The Business Benefits of Manage-IT

What's Included?

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